Returns and refunds
For return requests and problems with an order, contact UbanShop at ubanshop@outlook.com.
Changed your mind
Where Georgia's statutory right of withdrawal applies, you may notify us of withdrawal without giving a reason within 14 calendar days after receiving the goods. For a single order delivered in parts, the period starts on receipt of the last part. Legal exceptions apply, including personalised goods, rapidly perishable goods and sealed hygiene goods unsealed after delivery. An exception does not remove rights relating to defective goods.
Email a clear statement that you wish to withdraw. You may include: your name and address, order date, delivery date, the goods concerned and the date of your notice. A signature is needed only for a paper notice. We will acknowledge receipt and provide return instructions. Prior approval is not a condition for exercising your statutory right.
Unless we arrange collection, send the goods back without undue delay and no later than 7 calendar days after your withdrawal notice. Contact us promptly for the correct return address; do not send goods to a supplier address printed on a parcel without checking. For a change-of-mind return, you bear the direct return shipping cost if disclosed before purchase. Do not use the goods beyond what is needed to establish their nature, characteristics and functioning; you may be responsible for resulting diminished value, as permitted by law.
We reimburse payments, including the cost of our least expensive standard delivery option, without undue delay and within 14 calendar days of your notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, unless we offered collection. Extra charges for a more expensive delivery option are not refundable under this rule. Refunds use the original payment method unless you agree otherwise without additional cost.
Damaged, defective, wrong or incomplete goods
Please tell us as soon as possible, preferably within 7 days of delivery. This is a request for early reporting, not a deadline that removes legal rights. Include your order number and describe the problem. Clear photographs of the item, packaging and shipping label, or a video showing a fault, can help. An unboxing video is not a blanket condition of a valid claim.
We assess the issue and arrange the remedy required by law. Supplier or Alibaba decisions do not determine your statutory rights against UbanShop. Read our warranty and defective product policy.